Each lesson you will make progress towards your driving test, if you don’t then we will refund that driving lesson
In the very unlikely chance that you feel unhappy;
- Just call the office on 0330 22 33 123 and tell us what was wrong
- You will need to show us your progress record card, this will show that no learning took place
- we will try to re-allocate you to one of our other driving instructors and if there is not one available then we will refund any monies paid for that lesson.
We try to resolve all problems you might have
Of course, we hope you will be completely satisfied with every driving lesson and endeavour to resolve any issue you might have. Often these are just misunderstandings that can be resolved easily. The biggest issue is normally around short notice cancelled driving lessons. Occasionally a pupil cancels lessons short notice for ne real reason. We understand there are sometimes very good reasons like illness or family emergencies. We have had people cancel short notice before because they went out drinking last night. If you plan on anything then call and re-arrange the driving lesson. Remember, we are trying to get you on the road to independence safely and as soon as possible. Any missed lessons could postpone this for you.
NB. Lessons taken from a block of lessons will be charged at the normal driving lesson rate and the balance returned plus the disputed lesson.
Driving School Dave