Terms and Conditions

All driving lessons booked with us are subject to the following terms and conditions. If you have any further questions, don’t hesitate to open the chat widget and ask us!

All 1st 4 Driving Ltd driving instructors are self-employed Driving Instructors.

The contract between the instructor and the pupil is subject to the following terms and conditions.

COVID-19 UPDATE: Within these terms and conditions there are some additional items that apply during the current COVID-19 also known as Coronavirus pandemic. These are specific terms in current use to protect you, your family, and your driving instructor. Please pay special attention to these in the current circumstances. 1st 4 Driving and your driving instructor will be following many guidelines from the government and the DVSA, advice is followed from the World Health Organisation (WHO) and the Health and Safety Executive (HSE). Cars will be cleaned between lessons using the recommended practices to a high standard using anti-bacterial wipe. Some instructors may ask you to use face coverings or/and gloves. It is recommended that you DO NOT ENTER THE CAR UNTIL ASKED as the instructor might be cleaning the car after the previous lesson. Briefings might be given outside. Some instructors might take your temperature using a non-invasive (external) temperature device. Please be aware some instructors might have hidden reasons to be more cautious than others such as age or medical conditions that might put them in a higher risk bracket.

Together we can all beat this virus and 1st 4 Driving and our instructors are working to provide you with safe driving lessons during this time.

COVID-19 UPDATE: Currently we ask any pupils who are experiencing any of the possible COVID-19 symptoms to not take their driving lesson but to inform their driving instructor immediately or call the driving school on 0300 22 33 123. No cancellation charges will be made even if this is on the day of the lesson. This exceptional clause is to protect you and your driving instructor and to prevent the possible spread of the virus.

Licence You must be in possession of as valid provisional licence before lessons begin, and this must be shown to your instructor before your lesson begins. If an old-style paper type licence is shown, a valid passport or other photo ID will be required.

Licence ChecksSince the removal of the old-style paper-counterpart to the driving licence, the only way for us to validate your driving licence is to carry out an online check. After booking you will be asked for your driving licence number and to produce a check code from the government website.

Payments must be made prior to or at the commencement of the lesson unless pre-paid block booking credit exists. Failure to do this may result in the termination of the lesson. This includes test fee payments. Cheques made payable to your instructor.

We wholly recommend all advance payments are paid through the office of 1st 4 Driving LTD. We cannot be help responsible if you pay your driving instructor directly. This relates especially to advanced and block bookings.

If you pay in advance by debit or credit card, 1st 4 Driving LTD will hold the monies and pay out to the instructor after the lesson has been completed. You must ensure you keep a record with your driving instructor of lessons taken. Your instructor will carry record cards for this.

COVID-19 UPDATE: Where possible, to avoid the use of cash handling it is advisable to pay for lessons upfront and by electronic means. This can be done by calling the office on 0330 22 33 123 or by private arrangement with your instructor. Payments made to office will be paid to instructor after the lesson has been completed and held on your behalf.

Cancellations You must either directly inform your instructor or contact the office for any cancellations. Contact numbers for each of these are written on the front of your Progress Report Card. 48 hours’ notice must be given otherwise; lessons must be paid for in full for 1 or 2-hour lessons, if longer lessons then 4 days notice needs to be given. (I.e. 6hr pass plus courses). Do not reply to the automated text messaging system for information or cancellations, as this will not reach our office. Your driving instructor will afford you the same cancellation period. If for any reasons your driving instructor cannot make your lesson, they will give you 48hrs notice or where impractical will reimburse you for the lessons or another lesson in lieu of that lesson.

COVID-19 UPDATE: For the time being and until further advised the 48hr cancellation policy is waived for COVID-19 symptoms. If you are experiencing any symptoms such as high temperature, fever, headache, cold or flu-like symptoms, or any of the symptoms as detailed on the government website then you will not be charged for the late cancellation. If you are unsure and want more information on the COVID symptoms, visit www.gov.uk/coronavirus

DVSA Cancelled TestsOccasionally the DVSA cancel driving tests. We can take no responsibility for the DVSA cancelling tests. We will assist in claiming any monies lost through the DVSA up to the DVSA maximum liability. We will not be responsible if you fail the eyesight test. We will take all reasonable steps to check the eyesight but ultimately this is yours and an ophthalmic specialist’s advice. If the test is cancelled due to the condition of the vehicle, this will be the responsibility of your driving instructor.

Waiting TimeYour instructor will arrive at your pre-arranged pick-up point on and will allow 10 minutes waiting time in the event of you not showing. If you do not show then the lesson will have been deemed to have been cancelled and under our short notice cancellation policy will be chargeable.

Eye and FootwearYou must meet the minimum requirements for the eyesight test. Details can be found on the DVSA website https://www.gov.uk/driving-eyesight-rules appropriate eyewear i.e. glasses and contact lenses must be worn at all times if required. Adequate i.e. safe and practical footwear must also be available and worn during instruction. Failure to comply will result in immediate termination of the lesson on the grounds of safety. (I.e. no flip-flops)

Medical If you have any medical condition that might affect your driving or lessons then let me know, if you are in doubt as to its relevance then let me know anyway. I will endeavour to overcome any problem wherever practical. I will always respect privacy and will not disclose information to anyone else.

Alcohol and Drugs If anyone in the opinion of the instructor is under the effects of alcohol or prescribed / recreational drugs this will result in immediate termination of the lesson on the grounds of safety.

Road Safety The instructor reserves the right to withdraw their vehicle for test. If in their professional opinion the pupil proves not to be up to test standard.

Responsibility The instructor cannot be held responsible for postponements of lessons due to instructor illness or mechanical breakdown nor for driving tests postponed by the department of transport

Driving Tests On the rare occasion that you are not able to take your test because in the professional opinion of your driving instructor you are not ready or safe, the driving instructor will not be responsible for any re-imbursement of this. You will have had an agreed timescale for the test and availability will have been discussed. The DVSA insist that driving instructors do not allow instructors to present pupils for test who could be a risk to the examiner and/or public.

Guarantee If you are unsatisfied with your driving lessons and feel that progress has not been made, call the office number written on the front of your Pupil Progress Report Card. After we have seen on your Pupil Progress Report Card that no learning took place on your lesson, we will try to re-allocate you to a different instructor. If we are unable to do this, we will refund any money paid for that lesson. Lessons taken from a block booking will be charged at the normal rate of tuition and the balance returned including the disputed lesson.

The instructor shall provide the pupil with driving tuition at the rate per hour previously communicated to the pupil.

All matters relating to the timing, location and duration of individual lessons shall be subject to agreement between the instructor and the pupil.

The instructor shall have the right to rearrange any appointment to a time convenient to both parties if the instructor is not available for any reason.

Lesson cancellations can only be made by the pupil directly with the instructor at least two working days (excluding Saturdays, Sundays and Bank Holidays) prior to the commencement of the lesson, otherwise lesson fees will not be refunded.

It is hereby expressly agreed that this contract is made solely between the instructor, as principal, and the pupil. In making any bookings, supplying any information or documentation to the pupil, and processing any payments 1st 4 Driving Ltd act as agents of the Instructor, and accordingly, the pupil acknowledges that neither company can have any liability to the pupil in respect of any matter which is subject to the contract between the pupil and the instructor. For the avoidance of doubt, however, nothing in these terms shall exclude the liability of your Driving School for loss or damage directly occasioned by the negligence or other breach by those companies

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